Let’s get you back outside.尽快回到现场，继续拍摄。

1. Start here

1. Update Celvion Scout and iOS or iPadOS to the latest available versions.
2. Confirm the device has a stable internet connection, then fully close and reopen the app.
3. Try the action once more and note the app version, device model, system version, what you expected, and what happened.
4. If helpful, take a screenshot after hiding private coordinates, personal notes, and account information.

2. Location or weather is unavailable

Open iOS Settings → Privacy & Security → Location Services and confirm Celvion Scout has the access you intend to grant. Weather and search also require a network connection. A recent forecast may remain visible while offline; reconnect and refresh for new data.

Weather is planning information, not an emergency or safety warning service. Confirm severe weather, closures, and local conditions with an official source before traveling.

3. AR direction looks inaccurate

Move away from vehicles, metal structures, magnets, and electronic equipment. Hold the device upright and make a gentle figure-eight motion until heading accuracy improves. Confirm that Camera and Location permissions are enabled for the feature.

AR alignment is an estimate. Confirm the final direction and composition on location.

4. Terrain will not load

For a private place or a manually positioned camera point, chooseLoad terrain before the app contacts a terrain provider. Check the network connection and try again. If regional and global services are unavailable, the app may show its coarse offline terrain estimate instead.

Terrain horizons are approximations and should not be used for navigation or safety decisions.

5. iCloud items are not syncing

Confirm that each device uses the same Apple ID, iCloud Drive is enabled, and Celvion Scout’s iCloud Sync switch is on. Keep the app open briefly on a stable connection after making changes. Apple may temporarily delay CloudKit sync because of network, account, power, or service conditions.

6. Subscription purchase or restore

Confirm that the App Store is available and the device is signed in with the Apple ID used for the purchase. In Celvion Scout, open Settings → Subscription → Restore Purchases. Purchases, billing, cancellations, and refunds are managed by Apple.

If a purchase succeeded but access has not updated, restart the app and use Restore Purchases once. Include the displayed error message in a support email, but never send payment-card information or an Apple ID password.

一、先尝试这些步骤

1. 把 Celvion Scout 和 iOS 或 iPadOS 更新到当前可用的最新版本。
2. 确认设备网络连接稳定，然后彻底关闭并重新打开 App。
3. 再次执行操作，并记录 App 版本、设备型号、系统版本、预期结果和实际现象。
4. 如截图有帮助，请先隐藏私人坐标、个人备注和账户信息。

二、无法获取位置或天气

打开 iOS“设置”→“隐私与安全性”→“定位服务”，确认已为 Celvion Scout 授予你希望提供的位置权限。 天气和搜索也需要网络连接。离线时可能继续显示最近的预报；重新联网后请刷新以获取新数据。

天气数据只用于拍摄规划，不属于紧急或安全预警服务。出发前请通过官方来源确认恶劣天气、封闭和当地情况。

三、AR 方向看起来不准确

远离车辆、金属结构、磁铁和电子设备。竖直握住设备并轻缓画“8”字，等待方向精度改善。 同时确认已为该功能启用相机和位置权限。

AR 对齐结果属于估算，请在现场再次确认最终方向和构图。

四、无法载入地形

对于私人地点或手动放置的相机点，请先选择“载入地形”，App 才会联系地形服务。 检查网络后重试。如果区域与全球在线服务都不可用，App 可能改为显示内置的低分辨率离线地形估算。

地形地平线是近似结果，请勿用于导航或安全决策。

五、iCloud 内容没有同步

确认所有设备登录同一个 Apple ID、iCloud Drive 已开启，并且 Celvion Scout 的 iCloud 同步开关已打开。 修改后请在稳定网络下保持 App 打开片刻。Apple 可能因网络、账户、电量或服务状态暂时延迟 CloudKit 同步。

六、购买或恢复订阅

确认 App Store 可用，并且设备登录了原购买所用的 Apple ID。 在 Celvion Scout 中打开“设置”→“订阅”→“恢复购买”。购买、扣费、取消和退款均由 Apple 管理。

如果购买成功但权限尚未更新，请重启 App 并执行一次“恢复购买”。支持邮件中可以附上显示的错误信息， 但请勿发送银行卡信息或 Apple ID 密码。